New plan at BSS when something comes in that makes our blood pressure push out toes further into our blue shoes. Take a moment. Ask yourself if your first inclination in answering is to respond, or to react. When we can confidently say we are responding, we send away and all is well inside our shoes.
Here is the thing. An instant reaction is based on biology that doesn’t always serve our long term goals. Responding - thoughtfully, confidently, without defensive explanations, is the way we want to be remembered.